Panora Virtual Handpan

Privacy Policy

Effective Date: October 19, 2026

This Privacy Policy explains how Panora (“we”, “us”, or “our”) collects, uses, stores, and protects information when you use Panora - Virtual Handpan (“Panora” or “the app”).

If you have any questions, please contact us at support@panora.digital.

1. Information We Collect

We may collect the following information:

Identifiers

We may use identifiers such as your app account ID, subscription customer ID, and an app-generated device identifier to keep your account, subscription, preferences, app state, support requests, and product analytics working correctly. If you grant permission through Apple’s App Tracking Transparency prompt, we may also access Apple’s advertising identifier (IDFA) for advertising, attribution, and advertising measurement.

Advertising and Tracking Data

If you grant tracking permission, we may use identifiers, device information, app interaction events, and advertising or attribution data to measure advertising performance, understand whether ads lead to app installs or subscriptions, limit repeated ads, and improve our marketing. This may involve linking data collected from Panora with data collected from apps, websites, or services owned by other companies.

App Data

We may store app-related data such as your preferences, settings, subscription status, usage state, and other information required to provide the app’s features.

Approximate Location

We may collect approximate location information derived from your IP address, such as country, region, city, and timezone. We use this to understand general app usage, maintain analytics, improve the product, and help protect the service.

Subscription and Purchase Data

Panora offers monthly and yearly subscriptions. Subscription purchases are processed through Apple’s In-App Purchase system. We use RevenueCat to manage subscription status, purchase validation, renewals, and access to premium features.

We do not collect or store your full payment card details. Payments are processed by Apple.

Analytics Data

We use PostHog to understand how users interact with the app, improve features, measure performance, and troubleshoot issues. Analytics data may include device information, app version, operating system version, usage events, feature interactions, and general interaction data. Where permitted, analytics or attribution events may also be used to measure advertising performance.

Crash and Diagnostic Data

We use Sentry to collect crash reports, error logs, and diagnostic information. Diagnostic data may include device and operating system details, app version, error traces, performance information, and interaction context needed to reproduce or understand technical issues. This helps us identify and fix bugs, improve stability, and maintain app performance.

Notifications

If you allow notifications, we may use notification tokens and related technical information to send app-related notifications. You can disable notifications at any time in your device settings.

Support Communications

If you contact us at support@panora.digital, we may collect your email address and the information you include in your message so we can respond to your request.

Website Usage Data

When you visit panora.digital, we use PostHog to collect anonymous usage data, such as pages viewed, interactions with the playable handpan, download button clicks, the campaign or ad that brought you to the site, general device information, and an approximate location derived from your IP address. We use this to understand how the website is used and to measure our campaigns.

The website does not use cookies, and this data is not linked to your name, email address, or app account. A visit is identified only by a random identifier kept in your browser’s session storage, which is deleted when you close the tab. PostHog stores this data in the European Union.

On our campaign pages, the download buttons take you to the App Store through a Tenjin link. When you tap one, Tenjin receives the click, the campaign or ad that brought you to the site, your IP address, and general device information, so that if you then install the app, the install can be attributed to that campaign. This link does not set cookies on your device.

2. Information We Do Not Collect

Panora does not record audio and does not collect microphone recordings. The app does not use microphone recording features.

3. How We Use Information

We use information to:

4. Third-Party Services

We use third-party services to operate the app:

Supabase

We use Supabase for backend services such as authentication, database, storage, and server-side functionality.

RevenueCat

We use RevenueCat to manage subscriptions, purchase validation, and entitlement status.

Apple

Apple processes App Store payments.

Sentry

We use Sentry for crash reporting, error tracking, and diagnostics.

PostHog

We use PostHog for app and website analytics and product improvement. PostHog may process technical, usage, and event data to help us understand app performance and user interaction patterns. Website events are described under “Website Usage Data” above.

Tenjin

We use Tenjin for advertising attribution and measurement, to understand which campaigns lead to app installs and subscriptions. Tenjin may process device information, app events, and attribution data. If you grant tracking permission, this may include Apple’s advertising identifier (IDFA). Tenjin also receives download button clicks from our campaign pages, as described under “Website Usage Data” above.

Other Advertising and Attribution Partners

If you grant tracking permission, we may work with other advertising or attribution partners that process identifiers, device information, interaction events, and advertising data to help us measure and improve advertising campaigns.

These third-party services may process information according to their own privacy policies.

5. Data Sharing

We do not sell your personal information. If you grant tracking permission through Apple’s App Tracking Transparency prompt, we may use or share certain information for tracking across apps or websites owned by other companies for advertising, attribution, or advertising measurement purposes. If you do not grant tracking permission, we do not use Apple’s advertising identifier and do not track you as described above.

We may share information only when necessary to:

6. Data Retention

We retain information only for as long as necessary to provide the app, manage subscriptions, maintain records, respond to support requests, comply with legal obligations, and improve our services.

You may request deletion of your personal information by contacting support@panora.digital. Some information may be retained where required for legal, security, fraud prevention, accounting, or dispute-resolution purposes.

7. Security

We use reasonable technical and organizational measures to protect information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Panora is not intended for children under the age of 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence, including by our third-party service providers. Where required, appropriate safeguards are used for international data transfers.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information.

To exercise your rights, contact us at support@panora.digital.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above.

12. Contact

Panora - Virtual Handpan
Email: support@panora.digital