Privacy Policy

Effective Date: May 14, 2026

This Privacy Policy explains how Panora (“we”, “us”, or “our”) collects, uses, stores, and protects information when you use Panora - Virtual Handpan (“Panora” or “the app”).

If you have any questions, please contact us at support@panora.digital.

1. Information We Collect

We may collect the following information:

Account Information

You can sign in to Panora using Apple Sign-In or Google Sign-In. Depending on the sign-in method, we may receive information such as your user identifier, email address, and name, if provided by Apple or Google.

App Data

We may store app-related data such as your preferences, settings, subscription status, usage state, and other information required to provide the app’s features.

Subscription and Purchase Data

Panora offers monthly and yearly subscriptions. Subscription purchases are processed through Apple’s In-App Purchase system. We use RevenueCat to manage subscription status, purchase validation, renewals, and access to premium features.

We do not collect or store your full payment card details. Payments are processed by Apple.

Analytics Data

We use PostHog to understand how users interact with the app, improve features, measure performance, and troubleshoot issues. Analytics data may include device information, app version, operating system version, usage events, feature interactions, and general interaction data.

Crash and Diagnostic Data

We use Sentry to collect crash reports, error logs, and diagnostic information. This helps us identify and fix bugs, improve stability, and maintain app performance.

Notifications

If you allow notifications, we may use notification tokens and related technical information to send app-related notifications. You can disable notifications at any time in your device settings.

Support Communications

If you contact us at support@panora.digital, we may collect your email address and the information you include in your message so we can respond to your request.

2. Information We Do Not Collect

Panora does not record audio and does not collect microphone recordings. The app does not use microphone recording features.

3. How We Use Information

We use information to:

• Provide and operate Panora - Virtual Handpan
• Allow users to sign in with Apple or Google
• Save app preferences and user settings
• Verify purchases and manage subscription access
• Send notifications, if enabled
• Analyze app usage and improve the product
• Detect, diagnose, and fix crashes or technical issues
• Provide customer support
• Maintain security and prevent misuse
• Comply with legal obligations

4. Third-Party Services

We use third-party services to operate the app:

Supabase

We use Supabase for backend services such as authentication, database, storage, and server-side functionality.

RevenueCat

We use RevenueCat to manage subscriptions, purchase validation, and entitlement status.

Apple

Apple processes App Store payments and Apple Sign-In.

Google

Google may process information when you choose to sign in using Google Sign-In.

Sentry

We use Sentry for crash reporting, error tracking, and diagnostics.

PostHog

We use PostHog for app analytics and product improvement. PostHog may process technical, usage, and event data to help us understand app performance and user interaction patterns.

These third-party services may process information according to their own privacy policies.

5. Data Sharing

We do not sell your personal information.

We may share information only when necessary to:

• Provide app functionality through service providers
• Process subscriptions and verify purchases
• Authenticate users through Apple or Google
• Analyze app usage and diagnose technical issues
• Send notifications, if enabled
• Comply with applicable laws or legal requests
• Protect the rights, safety, and security of users or the app

6. Data Retention

We retain information only for as long as necessary to provide the app, manage subscriptions, maintain records, respond to support requests, comply with legal obligations, and improve our services.

You may request deletion of your personal information by contacting support@panora.digital. Some information may be retained where required for legal, security, fraud prevention, accounting, or dispute-resolution purposes.

7. Security

We use reasonable technical and organizational measures to protect information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Panora is not intended for children under the age of 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence, including by our third-party service providers. Where required, appropriate safeguards are used for international data transfers.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information.

To exercise your rights, contact us at support@panora.digital.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above.

12. Contact